Your account
Everything about the account itself is in the Account section (on the left of the dashboard, the last item). The builder doesn't do these things: this section asks for your password again, and passwords don't go through the conversation. But if you ask it "how do I change my email" or "how do I get my data", it will tell you where to go.
Email
The address you sign in with is also where the password reset email goes. That's why the platform asks you to confirm it.
What it looks like. After you sign up, an email with a link is sent to your address. Until you open it, a "Confirm your email" bar sits at the top of the dashboard — on every screen.
What doesn't work until you confirm — only things that involve other people:
- inviting someone to your team;
- accepting an invite to someone else's team;
- accepting an agent that's being handed to you.
Everything of your own works straight away: agents, knowledge, channels, the chat window on your site, payments.
If there's no email. Check "Spam", then click "Send the email again" — in the bar or in Account → Email. There's a one-minute wait between two emails. The link in the email is valid for 24 hours and works once; every email you've requested works, not just the latest one.
If the address has a typo. Account → Email → "Change address": the new address and your password. An unconfirmed address changes immediately, and the email goes to the new one.
Accounts created earlier
If you signed up before confirmation was introduced, you don't have the bar and nothing is blocked. You can confirm your address if you like — with the "Confirm address" button in the same place.
If it says "Email is not set up in this installation"
Then the platform doesn't send any emails at all — neither confirmation nor password reset. There's no bar in the dashboard, and nothing is blocked: demanding an email that nobody will send would be dishonest. You also can't change the address in such an installation — that requires an email to the new address.
Change your address
Account → Email → "Change address" — the new address and your current password.
- An email with a link arrives at the new address (valid for 24 hours). Your account address changes when you open it — not before.
- A notification arrives at the old address: someone is changing the account address. It contains a "this wasn't me" link.
- Until the new address is confirmed, the change is visible in "Account" — and you can cancel it.
After the change, you sign in with the new address. On other devices you'll need to sign in again.
A team invite sent to the old address won't work after the change — it's issued to an address. Accept it before the change or ask for a new one; the dashboard warns you about this when you start the change. An agent being handed to you doesn't go anywhere: it's tied to the account, not the address.
"This wasn't me"
If you got a notification about an address change but didn't change anything, someone knows your password. Open the link in the notification and click "This wasn't me — stop the change". It's valid for 7 days and:
- cancels the change — and if the address has already been changed, restores yours;
- signs you out everywhere.
Right after that, set a new password: "Forgot your password?" on the sign-in page.
Download all your data
Account → Your data → "Build archive". The archive takes a few minutes to build — you can close the page, it will wait for you in the same place. You can see the progress: which section is being collected and how much is left. When the archive is ready — the "Download" button.
What's inside — everything you see in the dashboard. (File and folder names inside the archive are currently in Ukrainian.)
| What | Where in the archive |
|---|---|
| Agents: character, rules, flow | агенти/<назва>/налаштування.json, хід агента (версії) |
| Knowledge | агенти/<назва>/знання/ — each source as a separate text file |
| Actions, keys (names only), channels, schedules | in the agent's folder |
| Customer conversations and requests | розмови клієнтів.csv, звернення.csv |
| Contacts, ratings, training | in the agent's folder |
| Notebook and search base, tasks, permissions, skills, notes | in the agent's folder |
| Files the agent saved, and images | файли агента/, файли й картинки/ |
| Conversations with the builder | розмови з конструктором.csv |
| Payments and credit spending | платежі.csv, витрати за місяцями.csv |
| Team | команда.csv |
| Change log | in the agent's folder |
The first file in the archive — Прочитайте.txt ("Read me") — says the same in more detail.
How to open it. .csv files are spreadsheets: Excel, Google Sheets, LibreOffice. .json files are the same data in full, for moving to another system. .txt files are plain text as is.
What's not in the archive. Secret keys, tokens and passwords — only their names instead of values; after moving, you issue them again. Also agents you've deleted that are waiting to be erased for good.
The archive contains your customers' data
Their messages, names, phone numbers and addresses. Keep the file as carefully as the conversations themselves, and don't send it over open channels.
Rules.
- Only the owner of the space builds and downloads the archive.
- One archive is built at a time; no more than three a day.
- A ready archive lives for 24 hours, then erases itself. To erase it sooner — the "Erase" button.
- If even one section failed to build, there's no archive at all, and it says which section: an incomplete file that looks complete is worse than a refusal. Click "Build a new archive".
Delete your account
Account → "Delete account…" First the dashboard shows you exactly what this will affect — and only then asks for your password and a confirmation word.
What happens immediately:
- agents stop answering — in the chat windows on your sites and in all channels. Visitors to your site will see a chat window that stays silent, so remove its code from your site;
- the team is disbanded: the people you invited lose access; unused invites stop working;
- plan renewal is cancelled with the payment service — there will be no more charges. If the payment service didn't confirm the cancellation, the account is not deleted, and the dashboard tells you why: otherwise you'd keep being charged;
- you leave other people's teams.
You'll get an email with the date when your data will be erased.
Still need an agent? Before deleting, hand it over to another person — tell the builder "hand over the agent" and give their email (Team).
Changed your mind. For another 3 days you can restore the account: sign in — instead of the dashboard you'll see an "Account is being deleted" screen with a "Restore account" button. Agents come back with the same keys; you don't need to change the chat window code on your sites. What doesn't come back: the people in your team (invite them again) and the plan renewal (the paid period remains; after that you sign up for a plan again).
After three days everything is erased for good: agents with their settings, knowledge, customer conversations, contacts, files, conversations with the builder, the account itself. After that you can sign up with the same address again — it will be a new, empty account.
What remains. Records of your payments — amount, date, order number — stay in the platform's books. If you replied to customers in someone else's team, your replies stay in its conversations, but without your name and address.
Need a copy? First build the archive and download it: after deletion the dashboard is closed.
The same, in words
You can ask the builder for anything on this page. One rule: the password doesn't go into the conversation — the builder neither asks for it nor accepts it.
| Say | And it |
|---|---|
| "the confirmation email isn't arriving" | sends the email again |
| "change my email to …" | checks the address and gives you a link to this screen with it already filled in; you enter the password, then an email goes to the new address |
| "cancel the email change" | cancels an unfinished change |
| "export all my data" / "is the archive ready?" | orders an archive / gives you a link to download the finished one |
| "delete my account" | lists exactly what will disappear and how long you have to change your mind, and gives you a link to the screen with the password and confirmation word |
| "I changed my mind about deleting my account" | restores the account while the deadline hasn't passed |
| "sign me out of all devices" | after your "yes", ends all sessions — including this one |
| "change my password" | gives you a link to this screen: the password is changed only here |
Password and sessions
Changing your password and signing out of all devices — also in "Account". Details — Can't sign in.